A typical call center work day is quite buzzy with lots of phone calls ringing and lots of sale pitches and negotiations going on here and there. Anyone of you who has ever got a chance to try his or her luck at a call center knows the buzz there. It’s a tsunami of phone skills you need to deal with. Between all of this chaos, one thing that's anonymously the same between each call center is the use of phone call transcription services.
Call transcription services are utilized by call centers in different ways and forms depending on the nature of the call and the type of information to be gathered. Call transcription at call centers are either verbatim where the entire call is transcribed as it is uttered word by word and sentence by sentence without a slightest bit of change.

Phone call transcription services are very popular in the call centers realm, as a matter of fact it won’t be an overstatement to say that it is an integral part of call centers these days. Why and how? Stay glued to this blogpost to get answers to this and a-lot more.

What are Phone call transcription services?

Phone Call transcription services allow you to preserve your verbal and oral conversations into a documented form which can be of diverse use. Phone Call transcription is about converting your speech-to-text through various channels and means which is primarily used to secure and preserve the information shared verbally and secondary is used to optimize conversation besides other benefits.

Now since you have an idea what phone call transcription services are, let’s take a look at how it is done.

How is phone call transcription done?

There are basically two ways to do phone call transcription. The first one is the standard way through which the transcription has been happening since forever which is through a proficient human transcriptionist with exceptional listening and writing skills who will listen to your audio and write it down into its equivalent text file.

The other method of phone call transcription very popular these days is the use of artificial intelligence. Softwares powered by AI will listen to your audios we upload on them and within a few minutes produce its equivalent phone call transcription file.

Types of phone call transcription:

Do you know that phone call transcription services are of two types? No need to worry even if you don’t because we’ll be telling you the two main variations in the phone call transcription services you can benefit from.

Phone call transcription services can be categorized into two types:

Verbatim phone call transcription

Non-Verbatim phone call transcription

Verbatim phone call transcription is the exact documentation of your speech as it is uttered without any changes. It includes other verbal utterances and informal utterances such as stutters and other expressions. It is all about how something is said.

Non-Verbatim phone call transcription on the other hand is all about what is said instead of how.  It summarizes the entire speech in a paragraph form which highlights the key points of the conversation and it’s them instead of how and in what way it has been spoken.

Consumption of Phone call transcription services in Pakistan:

Call center is all about phone calls be it inbound or outbound. In such an environment, it’s very important to somehow keep a track of all these phone call conversations going on. This is where phone call transcription services come into play which help call centers record and preserve their call center calls for various benefits. This allows them to assess and evaluate their performance, analyze preferences and inclinations of customers and improve their overall approach of communication with prospects..